Our Commitment to Your Satisfaction

We understand that ordering shoes online can sometimes result in the need for a return or exchange. Our goal is to make this process as seamless and hassle-free as possible. If for any reason you are not completely satisfied with your purchase, we offer the following return policy:

Return Eligibility

• Return Timeframe: You have 30 days from the date of delivery to initiate a return.
• Item Condition: Items must be returned in new, unworn condition with all original tags and packaging intact. Shoes showing signs of wear or damage may not be eligible for a full refund.
• Final Sale Items: Items clearly marked as “Final Sale” are not eligible for returns or exchanges.

Return Process

1. Contact Customer Support: To start a return, please email [your store email] or call us at [your store phone number]. Please provide your order number and reason for return.
2. Obtain Return Authorization: A customer support representative will provide you with a Return Authorization Number (RA#) and instructions on how to ship your item(s) back.
3. Package and Ship: Securely package your shoes in their original box (if possible) along with any included materials. Affix the provided shipping label to the package and drop it off at the designated carrier location.

Refunds and Exchanges

• Refunds: Once we receive and inspect your returned item(s), we will process your refund. Refunds will be credited back to the original form of payment, typically within 5-7 business days. Please note that original shipping costs are non-refundable.
• Exchanges: If you’d like to exchange your shoes for a different size or style, please indicate this when you contact customer support. Exchanges are processed as a return of the original item(s) and a new order for the desired exchange item(s). If your exchange item is a different price, you will either be refunded the difference or charged the additional amount.

Additional Notes

• Defective Items: If you receive a defective or damaged item, please contact customer service immediately.
• International Returns: International returns may be subject to additional fees and a longer processing time. Please contact customer service for specific instructions.

Our customer service team is here to help make your return or exchange experience as easy as possible. Please don’t hesitate to contact us with any questions.

Modifications You Might Consider

• Longer/Shorter Return Timeframe: Adjust the 30-day window if you desire.
• Restocking Fees: If you wish, you can implement a small restocking fee to cover processing costs.
• Store Credit vs. Refund: You could offer the option of store credit instead of a full refund.

Let me know if you’d like any specific sections modified or want to include additional clauses!